Return and Refund Policy

This Return and Refund Policy applies to all purchases made from Azfa Store. By placing an order on our website, you agree to the terms stated below.

Returns

Customers may request a return within 7 days of receiving the product.

To be eligible for a return, the item must
be unused and unworn
be in its original condition
be returned in original packaging
have all original tags and labels attached

Any item that does not meet the above conditions will not be accepted for return.

Non Returnable Items

The following items are not eligible for return or refund
items purchased on sale or at a discounted price
innerwear or personal use items
customized or made to order products

Return Request Process

To initiate a return, customers must contact our customer support team before sending the product back.
The order number and reason for return must be clearly mentioned.
Returns sent without prior approval will not be accepted.

Once the return request is approved, further instructions will be provided.

Refunds

After the returned product is received and inspected, the refund process will be initiated if the product meets the return criteria.

Refunds will be issued to the original payment method used at the time of purchase.
The refund process may take 7 to 10 working days to complete.

Shipping and handling charges are non refundable unless the product received was damaged or incorrect.

Damaged or Incorrect Products

If a customer receives a damaged or incorrect product, they must contact us within 24 hours of delivery.

Clear photos or videos of the product are required as proof.
Failure to report the issue within the given time frame may result in rejection of the claim.

Exchanges

Exchanges may be allowed only in case of size or color issues and are subject to product availability.
Azfa Store reserves the right to approve or reject any exchange request.

Limitation of Liability

Azfa Store shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to This Policy

Azfa Store reserves the right to update or modify this Return and Refund Policy at any time without prior notice.
Changes will be effective immediately upon posting on the website.

Contact Information

For any questions related to returns or refunds, customers may contact us through the details provided on our Contact Us page.